Refund policy

Return & Refund Policy

At Spark & Story, every piece is carefully inspected before it is packaged and sent on its way. We want you to love your jewelry, but we understand that sometimes something just isn’t quite right.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, your item must be:

  • Unworn and unused

  • In the same condition in which it was received

  • Returned with any original packaging, certificates, jewelry cards, or accessories included with the purchase

Please contact us before sending an item back so we can provide return instructions.

Unless the item arrived damaged or we made an error with your order, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

Non-Returnable Items

For hygiene, safety, and the unique nature of certain pieces, the following items are final sale and cannot be returned:

  • Earrings that have been worn

  • All nose rings are final sale

  • Customized or personalized jewelry

  • Items altered or resized at the customer's request

  • Gift cards

  • Clearance or items specifically marked Final Sale

Vintage and one-of-a-kind jewelry may show small characteristics consistent with its age or handmade nature. These details will be disclosed whenever possible and are not considered defects.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your jewelry arrives damaged, defective, or you receive the wrong item, contact us within 3 days of delivery with your order number and photos of the item and packaging.

If the issue is confirmed, Spark & Story will make it right through a replacement, repair, store credit, or refund depending on the item and availability.

Because many Spark & Story pieces are limited or one-of-a-kind, an identical replacement may not always be available.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

Items returned worn, damaged, incomplete, or outside the return window may be refused or may qualify only for partial store credit at our discretion.

Jewelry Certificates

If an item was sold with a GRA report, gemstone certificate, appraisal, or other documentation, that documentation must be returned with the jewelry.

Items returned without their accompanying certificate may be subject to a deduction from the refund or may be ineligible for return.

Natural Stones & Vintage Jewelry

Natural gemstones, diamonds, pearls, and vintage jewelry may contain variations in color, pattern, inclusions, texture, or other characteristics. These differences are part of what makes each piece unique and are not considered defects unless the item was materially misrepresented in the listing.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has been packaged or shipped, it cannot be canceled and will fall under our standard return policy.

Lost or Stolen Packages

Spark & Story is not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen.

If your package is lost while in transit, please contact us and we will work with you and the shipping carrier to determine the appropriate next steps.

Questions?

We want you to feel confident purchasing from Spark & Story. If you have questions about your order or whether an item is eligible for return, please contact us before sending anything back.

Spark & Story
Jewelry with a little sparkle — and a story worth keeping.