Shipping policy

Spark & Story Shipping Policy

Last Updated: September 7, 2026

At Spark & Story, every order is carefully inspected and packaged before it begins its journey to you.

Processing Time

Orders are typically processed within 1–3 business days.

Business days do not include weekends or federal holidays.

During holidays, promotions, launches, or periods of unusually high order volume, processing may take slightly longer.

You will receive a shipping confirmation once your order has been prepared and shipped.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless a promotion or free-shipping offer applies.

Any available shipping options and estimated delivery timeframes will be shown during checkout.

Estimated Delivery Times

Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.

Once your package has been accepted by the carrier, delivery delays caused by weather, holidays, carrier disruptions, transportation issues, or other circumstances outside Spark & Story's control may occur.

Processing time and carrier transit time are separate.

Tracking Information

When tracking is available, your tracking information will be sent using the contact information provided with your order.

Please allow time for the carrier to scan and update your package after shipment.

Tracking information may occasionally take several hours to begin showing movement.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before placing your order.

If you notice an address error before your order ships, contact Spark & Story as soon as possible. We will make reasonable efforts to correct it, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Spark & Story is not responsible for orders delivered to an incorrect address provided by the customer.

Returned or Undeliverable Packages

If a package is returned to Spark & Story because of:

  • An incorrect or incomplete address

  • An unclaimed package

  • Refused delivery

  • Failed delivery attempts

  • Another issue caused by the information provided at checkout

the customer may be responsible for additional shipping charges if the order is shipped again.

Original shipping charges may not be refundable.

Lost Packages

If tracking shows that your package has stopped moving or appears to be lost in transit, please contact us.

We will assist with the carrier's investigation and determine the appropriate next step based on the circumstances.

Because many Spark & Story pieces are limited, vintage, or one-of-a-kind, an identical replacement may not always be available.

Depending on the circumstances and carrier investigation, resolution may include a replacement, store credit, or refund.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

  • Check around your property and delivery location

  • Check with household members

  • Check with neighbors when appropriate

  • Allow a short period of time in case the carrier marked the package delivered before final delivery

  • Contact the shipping carrier for additional delivery details

If the package still cannot be located, please contact Spark & Story and we will help determine the next appropriate step.

Spark & Story is not responsible for theft or loss that occurs after a carrier confirms successful delivery, except where otherwise required by law.

Damaged Packages

If your order arrives damaged, please contact Spark & Story within 3 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • Photos of the shipping label when possible

Do not discard the packaging until the issue has been resolved, as the carrier may require it for a claim.

Please also refer to our Return & Refund Policy for additional information.

Multiple-Item Orders

Whenever possible, multiple items purchased in the same order will be shipped together.

In some situations, an order may be divided into multiple shipments.

If this happens, tracking information may be provided separately for each package.

Preorders or Special Orders

If an item is sold as a preorder, made-to-order item, or special-order item, the estimated processing or shipping timeframe will be stated in the product listing.

Any regular in-stock items purchased with a preorder or special-order item may ship together with that item unless otherwise stated.

Shipping Promotions

Free-shipping offers and other shipping promotions may be subject to minimum purchase amounts, geographic restrictions, exclusions, or promotional periods.

Shipping promotions cannot be applied retroactively unless otherwise stated.

International Shipping

If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary significantly due to customs processing.

Spark & Story is not responsible for customs delays or fees imposed by foreign authorities.

Questions About Shipping

If you have questions about your order or shipping status, please contact us through the contact information provided on the Spark & Story website.

Spark & Story
Packed with care. Sent with a little sparkle.